Refund & Cancellation Policy

This page explains refunds and cancellations at Steven Lewis, trading as Steven Scale Solutions ("we") for books, services and tickets to the Scale Your Mind Summit. For anything not covered here, see our Terms of Use and our Privacy Notice.

Digital books and products

This covers our Hidden Psychology series of three books and any other digital product we sell. Books are bought on a checkout page run by Whop.

Digital products are delivered instantly, so all sales are final, except where the file is faulty or not as described. Email us at info@stevenscalesolutions.com within 7 days and we'll fix it or refund you.

• If the file will not open, is damaged, or is not what we said it was, tell us within 7 days and we will put it right.
• If you simply change your mind, the sale is final.

This does not limit any rights you have under Jamaican consumer law (see below).

Services

This covers everything we do for you for a fee:

• Websites
• Social media handling
• Sales team training and coaching
• Keynote speaking
• Personal development coaching and courses
• Help for content creators with offers, payments and partnerships

Deposits and cancellations are covered by each client's written agreement. It says what you pay up front, what happens if you cancel, and what you can get back.

If this policy and your written agreement disagree, your written agreement wins. Your rights under Jamaican consumer law still apply (see below). If you are not sure what applies to you, email us before you pay.

Summit tickets

This covers tickets to the Scale Your Mind Summit (April 5 and 6, 2027, Jamaica).

• If we cancel the Summit or change the date: you get a full refund.
• In any other case: tickets are transferable (you can pass yours to someone else) but non-refundable, unless the ticket terms say otherwise.

If separate ticket terms were given to you when you bought, and they say something different, those ticket terms win. This does not affect your rights under Jamaican consumer law (see below).

How to ask for a refund or cancellation

Email info@stevenscalesolutions.com. Please put "Refund" or "Cancellation" in the subject line and include:

• Your name and the email address you used when you ordered.
• What you bought: the book title, the service, or the Summit ticket.
• The date you bought it, and an order number or receipt if you have one.
• What went wrong, or what you would like us to do (fix it, refund it, or cancel it).
• For a faulty or wrong file, a screenshot or a short description of the problem.

Please do not send card numbers or passwords by email. We will never ask you for them.

For digital products, please tell us within 7 days, as described above.

How refunds are paid

Where possible, refunds go back to the way you paid. If that is not possible, we will agree another way with you.

Refunds are made through the payment platform used for the purchase. For books, that is Whop. Whop and its payment partners handle your payment details, so we do not see or store your card number. We only get order details, such as your name, email and what you bought.

When we reply, we will tell you how the refund will be paid and what happens next.

Your rights under Jamaican consumer law

This policy does not take away any rights you have under Jamaican consumer law.

For example, if a product you buy from us is faulty or not as described, the law may give you the right to a repair, a replacement or a refund. If the law gives you a right, that right comes before anything in this policy.

Your first call

The first call with us is free. There is no cost and no obligation to buy anything afterwards.

Contact us

Steven Lewis, trading as Steven Scale Solutions, Westmoreland, Jamaica.

Email: info@stevenscalesolutions.com

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